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Did certain moments feel awkward? Did you find the other person interesting? Did the other person find you interesting? Were you glad you had the conversation? Research from a group of social psychologists would suggest the answer to all of those questions would be yes.
Since their inception, virtual reference services have evolved considerably and are now a ificant component of library services in many types of library environments. The current paper reports on a study undertaken at a research-intensive academic library that analyzed and evaluated a decade-old virtual reference service.
The main goal of the study was to obtain a broad and comprehensive picture wwnt the current service, grounded in the actual day-to-day provision, usage, and organization of the service. The group of librarians involved in the wwant developed a feasible, efficient, and adaptable methodology for assessing and escort baku a virtual reference service.
The developed methodology that combines qualitative and quantitative methods can be used and applied for a similar evaluation of the service in any type of library environment. Miriam L.
Joseph Rawson et al. Anthony S. Chow and Rebecca A. Lesley M. Bradley W.
Deborah L. Meert and Lisa M. Amanda C.
Powers et al. Firouzeh F.
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Notifications View Subscribe. Do You Want to Chat? Abstract Since their inception, virtual reference services have evolved considerably and are now a ificant component of library services in many types of library environments.